MIRA Breaking News
Market Update
MIRA Rollout: 7 Markets Live in Under 12 Months
·
System Alert
The Historic Retirement of SPICS
·
New Feature
MIRA Insights: Capturing Institutional Memory
·
Market Update
MIRA Rollout: 7 Markets Live in Under 12 Months
·
System Alert
The Historic Retirement of SPICS
·
New Feature
MIRA Insights: Capturing Institutional Memory
·
Incident Routing
Entity Details
| ID | 307c834b-606c-4141-81e2-d9707f819d07 |
|---|---|
| Name | Incident Routing |
| Type | PROCESS |
| Module | Outbound |
| Description | Uses ontology to route service tickets by process stage and market, reducing MTTR. |
| Neo4j Synced | Yes |
| Created | 2026-10-06 19:20:59 |
| Updated | 2026-10-06 19:20:59 |
Properties (JSON)
{}History
Outgoing Relationships
| Type | Target | Weight |
|---|---|---|
| performedBy | Service Management | 1.0 |
| hasOverview | Incident Routing — 1. Overview | 1.0 |
| hasPurpose | Incident Routing — 2. Purpose | 1.0 |
| hasScope | Incident Routing — 3. Scope | 1.0 |
| hasProcessFlow | Incident Routing — 6. Process Flow | 1.0 |
| hasInput | Incident Routing — 7. Inputs | 1.0 |
| hasOutput | Incident Routing — 7. Outputs | 1.0 |
| hasException | Incident Routing — 10. Exceptions / Edge Cases | 1.0 |
| hasKPI | Incident Routing — 11. KPIs / Metrics | 1.0 |
Incoming Relationships
| Source | Type | Weight |
|---|---|---|
| No incoming relationships. | ||